We want you to be completely satisfied with your purchase. If you're not happy with your item, here's everything you need to know about returning and refunding products.

Returns

• Right of Return: You have the right to return your order within 14 days from the day you received the goods, without giving any reason.

• Conditions for Returns: To be eligible for a return, the items must be unused, unworn, and in their original packaging. Items that have been worn, washed, or altered cannot be returned or refunded.

• Non-returnable Items: Certain items are non-returnable for health or hygiene reasons, such as underwear or swimwear, unless they are faulty or damaged.

• Return Process: To initiate a return, please contact our customer service at infinito.boutique.info@gmail.com with your order number and the items you wish to return. We will provide you with a return address and further instructions.

Refunds

• Refund Method: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed via your original payment method.

• Refund Timeframe: Refunds will be issued within 14 days of receiving your returned goods, but may take a few additional days to appear in your account, depending on your payment provider.

• Return Shipping Costs: You are responsible for the return shipping costs unless the item is faulty or incorrect. If the return is due to a mistake on our part (e.g., wrong product or damaged goods), we will cover the return shipping.

Exchanges

If you'd like to exchange an item, please follow the same procedure as a return and place a new order for the desired product.